Thank you for visiting The Birdie Boutique on-line! We sincerely hope your visit is a good one! Please let us know how we can make it even better! The Birdie Boutique Warehouse 5300 NC Hwy 57 Hurdle Mills NC 27541 888-442-8426 - Toll Free 919-644-8511 - FAX info@birdieboutique.com Policies and Procedures Orders received by 2:00pm will usually be shipped the same day. All other orders will be shipped within 24 hours. Orders received after 2:00pm on Friday will go out on the following Monday. Customer Service Hours: Monday - Friday 10:00am - 6:00pm; Saturday 10:00am - 4:00pm; Sunday 12:00 - 4:00pm Your satisfaction is guaranteed. If you have a problem with your order for any reason, give us a call and we will make it right. Returns are accepted up to 30 days after purchase. For the safety of your birds, we do not accept returns on toys of food that have been opened. Returns on these items are accepted if they are unopend and in the original manufacturer's packaging. If they come without packaging, returns are not accepted. Thank you for understanding. Methods of payment include MasterCard, VISA, American Express, and Discover. Shipping charges are based on actual UPS charges and will be calculated in real time. Prices are subject to change without notice. International Orders: We currently accept orders from within the United States.